This policy explains how Realactivate Ltd collects and uses your personal data when you use realactivate.co.uk.

Who is responsible for your data

Realactivate Ltd (company number 14632923, registered office 27 Old Gloucester Street, London, WC1N 3AX) is the data controller for personal data collected through this website.

What we collect

  • Order details: your name, email address, billing address, phone number if you provide it, and what you bought.
  • Account details: if you create an account, your login details and order history.
  • Messages: anything you send us through the contact form or by email.
  • Technical data: IP address, browser type and pages visited, collected through cookies and server logs.

We do not see or store your full card details. Card payments are processed by our payment provider.

Why we use it

  • To process your order and deliver your licence (contract).
  • To keep records for tax and accounting (legal obligation).
  • To answer your questions and provide support (contract / legitimate interests).
  • To keep the site secure and prevent fraud (legitimate interests).
  • To send marketing emails, only if you have opted in (consent). You can unsubscribe at any time.

Who we share it with

We share data only with service providers who help us run the store, such as our payment provider, website hosting and security providers, and email delivery services. They may only use your data to provide their service to us. We do not sell your data.

International transfers

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

How long we keep it

We keep order and accounting records for six years, as required for tax purposes. Other data is kept only as long as needed for the purpose it was collected.

Your rights

You have the right to access, correct or delete your data, to object to or restrict its use, and to data portability. To use these rights, contact us. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

See our cookie policy.