We want you to be happy with your purchase. This policy explains your rights when you buy digital licences from Realactivate Ltd.

Your right to cancel

Under the Consumer Contracts Regulations, you normally have 14 days to cancel an online purchase. For digital content, this right ends once delivery has started with your consent. At checkout we ask you to agree that we can deliver your licence immediately and to acknowledge that you will lose your right to cancel once the licence key has been sent.

If you change your mind before your licence key has been sent, contact us and we will cancel the order and refund you in full.

Faulty or incorrect licences

Your statutory rights are not affected. If a licence key does not work, or you received the wrong product, contact us with your order number and a description or screenshot of the problem. We will:

  • help you troubleshoot the installation and activation,
  • replace the licence if it is faulty, or
  • refund you if we cannot provide a working replacement.

When a refund is not available

  • The licence key has been delivered and works as described.
  • The key has been activated on a device and the problem is not caused by the licence itself (for example, hardware or compatibility issues outside our control).
  • You bought the wrong product by mistake after the key has been delivered. Please check the product description and system requirements before you buy.

How refunds are paid

Approved refunds are made to your original payment method. Your bank or card provider may take several working days to show the money in your account.

How to contact us

Use our contact form and include your order number.